Refunds & Returns Policy

1. General policy

We want you to be satisfied with your purchase. This policy explains our returns, refunds and YTM® Tool manufacturer’s warranty procedures.

Nothing in this policy limits your statutory rights where a product is faulty, unsafe, not as described or does not perform as it should.

2. Physical products

Products purchased online may normally be cancelled within 14 days of receipt and returned within a further 14 days.
Change-of-mind returns must be unused, unopened, in their original packaging and suitable for resale.
Oral products, including the YTM® Tool, are supplied in sealed packaging for health and hygiene reasons. Once the seal has been broken, the product cannot be returned for a change of mind. This does not affect your rights if it is faulty, unsafe or not as described.
Please contact info@mftuk.uk before returning anything. Do not send a used or damaged oral product without written return instructions.
Customers are responsible for change-of-mind return postage. Where a product is confirmed as faulty, we will meet reasonable return costs.
Approved refunds will include the standard delivery charge, but not additional express or enhanced delivery charges.

3. YTM® Tool intended use and safety

The YTM® Tool is manufactured by Myofunctional Therapy UK Ltd and is intended for guided use with soft orofacial tissues only.
It must be used under the guidance of a therapist trained in the YTM® Method and in accordance with the supplied instructions.
The YTM® Tool is not a chewing device, mouthguard or bite-training device. It must not be bitten, chewed, clenched, used against the teeth or subjected to excessive pressure.
Inspect the YTM® Tool before and after every use. Stop using it immediately if it becomes cracked, torn, split, deformed, weakened or otherwise damaged.
If any part may have been swallowed or inhaled, seek urgent medical advice.

4. YTM® Tool limited manufacturer’s warranty

The YTM® Tool has a limited eight-week manufacturer’s warranty beginning on the date it is delivered to the patient or end user.
The warranty covers verified defects in materials or manufacture arising during correct and intended use. The YTM® Tool does not have a lifetime warranty.
Breakage within eight weeks does not automatically establish a manufacturing defect. Each claim will be assessed using the available evidence.
The warranty does not cover damage caused by biting, chewing, clenching, excessive pressure, contact with teeth, accidental damage, incorrect use, unsuitable cleaning or storage, incorrect autoclave settings, excessive heat, modification, normal wear and tear or failure to follow the supplied instructions and therapist guidance.
This warranty is additional to, and does not replace or restrict, your statutory consumer rights. Those rights may continue after the eight-week warranty has expired.

5. Reporting damage or a possible fault

If a product arrives damaged, please contact us promptly—ideally within 48 hours. This helps us investigate delivery damage but does not limit your statutory rights.

If a YTM® Tool becomes damaged or appears faulty:

Stop using it immediately
Provide proof of purchase
Provide photographs or video
Provide the product or batch number, where available
Explain how it was being used
Tell us when the concern was first noticed

Claims will normally be assessed initially from the photographs, video and information supplied. Do not send a used or broken YTM® Tool without written return instructions.

Where a manufacturing fault is verified, the appropriate remedy may include repair, replacement, a price reduction or refund, depending on the circumstances and applicable law.

If you purchased the YTM® Tool from a therapist or clinic, please contact them first because they are the retailer responsible for your statutory rights. They can refer a possible manufacturing concern to Myofunctional Therapy UK Ltd.

Product safety concerns may also be reported directly to us.

6. Therapy services and digital products

Appointments cancelled at least 24 hours before the scheduled session may be eligible for a refund or rescheduling under the relevant booking terms.

No-shows and cancellations made within 24 hours are normally non-refundable.

Digital products and downloadable materials may become non-refundable once access or downloading has begun, where the customer agreed to immediate access and acknowledged the applicable cancellation terms.

7. Requesting a return, refund or warranty review

Please email info@mftuk.uk and include:

Your name and contact details
Your order number or proof of purchase
A description of the concern
Relevant photographs or video
The product or batch number, where available
The date the concern was first noticed

We will review the information and explain the next steps.

Contact details

Myofunctional Therapy UK Ltd
71–75 Shelton Street
Covent Garden
London WC2H 9JQ

Email: info@mftuk.uk
Telephone: 07956 209499